From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Coinbase reported in a Securities and Exchange filing Thursday the company received an email on May 11 from an “unknown ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Coinbase unveils $20M bounty to identify data breach perpetrators, emphasizes security measures, and pledges customer ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Amazon.com Services’ expansion plans in Greensboro appears to involve a 192,026-square-foot facility at a $24.4 million ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.