The agreement is another milestone for medium- and heavy-duty (MHDV) vehicle electrification in the greater Los Angeles area, ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

This is read by an automated voice. Please report any issues or inconsistencies here. The Environmental Protection Agency has ordered the Los Angeles Department of Water and Power to inspect nearly ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A small pocket of Studio City lost electricity Thursday evening as Los Angeles Department of Water and Power crews worked to repair a localized outage, according to information provided by LADWP. The ...

Mika Edwards is executive producer of streaming and digital for CBS News Los Angeles. She started at KCAL News as a news producer and previously worked in the Bay Area in both print and broadcast.

More than 30,000 Los Angeles Department of Water and Power customers temporarily lost power Saturday after a widespread outage affected several parts of the city, according to the utility. The power ...

Officials say power has been restored after a widespread outage affected large portions of Los Angeles on Saturday afternoon, leaving more than 100,000 Los Angeles Department of Water and Power ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

This story is free to read because readers choose to support LAist. If you find value in independent local reporting, make a donation to power our newsroom today. The Los Angeles Department of Water ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...