IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

“Telefónica Venezolana chose to support a corrupt regime to circumvent the difficulties of conducting legal business in Venezuela,” said Principal Deputy Assistant Attorney General Nicole Argentieri, ...

LivePerson, Inc. ("LivePerson", the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced financial results for the third quarter ended September 30, ...

The Consumer Financial Protection Bureau tells workers to reduce use of cellphones for work due to risk from China-linked ...

I know some people who really like just being able to leave work at the office when they head home for the day, and I’ve ...

Teams provides robust VoIP calling features that when integrated with external VoIP providers, such as Teams +, Teams ...

A hotel phone system must support guests, office staff and receptionists. This infrastructure usually requires particular ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

Cardiff Council takes PSTN switch-off as opportunity to rethink school communications, writes Dan York, Local Government ...

SolarWinds Corporation (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today reported results for its third quarter ...

Know details of your cell phone plan before you go ... Kelsey Sheehy is a senior writer and NerdWallet authority on small business. She has appeared on the "Today" show and NBC News, and her ...

The “New Contact” form includes a helpful notes section alongside normal fields like phone number ... Ooma offers a solid range of business features. You’ll get a decent baseline set ...