jacobin1d
The Fight to Unionize US Call Center Workers
In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...
Act-On Announces Act-On InSite, New Generative AI Web Agent Solution Available to Marketers Through Its Enterprise Marketing Automation Platform
On, the leading marketing automation platform for ease-of-use and scalability, announces the debut of Act-On InSite™, a generative AI web agent to give marketing teams an AI-powered web experience and ...
Forbes1d
The Death Of IVR: AI’s Evolving Impact On CX
The AI can quickly categorize the issue, determine its complexity and route the call to the most appropriate resource, ...
CMS Wire2d
Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency
Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...