Energy firm Ovo to pay thousands to customers
Ovo fined £2.4m over customer complaint failures
Energy firm Ovo had been fined £2.4m after the regulator found it had not been dealing with customer complaints correctly. Ofgem said that 1,395 Ovo customers were hit by problems, including long delays in dealing with complaints,
OVO Energy to Pay £2.37 Million in Compensation for Customer Complaint Failures
OVO Energy, one of the largest energy providers in the UK, has been ordered to pay £2.37 million in compensation.
OVO Energy ordered to pay £271 into customer accounts after mistake
OVO Energy has been ordered to pay a total of £2.37million in compensation and redress payments after the regulator Ofgem identified “a number of failings” in the way the company has handled customer complaints.
Energy firm Ovo to pay thousands to customers after 'failures'
Nearly 1,400 Ovo customers are to receive compensation after the energy firm was hit with a £2.37 million penalty by the industry watchdog for complaint handling failures. Ofgem said that 1,395 Ovo customers were affected by lengthy delays in seeing their complaints addressed - in some cases up to 18 months.
Ovo fined £2.4m over customer complaint failures
Energy firm Ovo had been fined £2.4m after the regulator found it had not been dealing with customer complaints correctly. Ofgem said that 1,395 Ovo customers were hit by problems, including long ...
Ovo Energy to cough up nearly £2.4m for customer complaint failures
Ovo Energy has been told to pay millions in compensation for failing to protect 1,395 of its customers 'when it was needed most'.
Ovo to pay £2.4m after failing to deal with complaints – how to claim compensation
Ovo will pay £378,512 in compensation to affected customers and has agreed to pay an extra £2m to the Energy Industry Voluntary Redress Scheme “in recognition of the severity
Ovo energy customers to receive compensation as firm hit with £2.37m penalty
Ovo will pay £378,512 in compensation to affected customers and has also paid an extra £2 million to the Energy Industry Voluntary Redress Scheme
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OVO will pay automatic £271 payment into energy customers' bank accounts
OVO will pay a total of £2.37 million in compensation and redress payments after Ofgem identified a number of failings in how ...
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