From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

Coinbase reported in a Securities and Exchange filing Thursday the company received an email on May 11 from an “unknown ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Many people across the Commonwealth have reported issues with the Virginia DMV website Thursday morning. DMV’s website posted an alert about the outage on ...

One of the strongest advantages behind Mitolyn Support Plus is the brand's emphasis on user satisfaction and responsive ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...