Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

ProfileTree’s Future Business Academy offers no-cost AI masterclass to help small businesses across Ireland and the UK implement AI safely and strategically. By removing the cost barrier, we’re giving ...

"The leadership training we get as active-duty military, attention to detail, operational excellence…makes you good in the private sector," Ryan Dunford said.

AWS, Cisco, CoreWeave, Nutanix and more make the inference case as hyperscalers, neoclouds, open clouds, and storage go ...

Yes Madam’s cofounder and CMO, Akanksha Vishnoi, shared how the platform posted a 233% revenue jump within two years ...

Customer care and sales roles form part of 400 jobs being brought back to the UK following the Vodafone–Three merger ...

Waymo online course covers extrication, vehicle shutdowns and safe interaction with autonomous cars during emergencies ...