The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Amazon Prime Day is here, and it's one of the best times of the year to grab a smartphone at a steep discount. Below, we've narrowed down a list of midrange and flagship phones worth considering, and ...

Samsung on Wednesday announced three new foldable phones in its latest push to popularize what the company believes is the ...

I tried all four to figure out which digital assistant was worth sticking with long-term. Bixby is built into most Samsung devices, and it’s often overlooked. But after giving it a fair try, I found ...

Your answering service is your direct tie to your clientele. Here’s how to choose the best phone answering service for your small business, according to our experts.

When I call my mother on the phone, I hope she picks up on the other end. But sometimes, I hope she does not. That’s because once I hear a certain number of rings, I know the answering machine ...

Update: As of 12:45 p.m. Thursday, Canton's 911 system has been restored and is accepting calls. CANTON − Emergency calls in Canton temporarily are being handled by the Stark County Sheriff’s ...

AI-driven answering machine detection (AMD) is now a reality, enabling contact center systems to detect with greater speed and accuracy whether outbound calls are picked up by voicemail and answering ...

SoundHound Phone Ordering Crosses Milestone as AI System Processes 100 Million Customer Interactions for Restaurants Across the U.S.

Expert Tip Naturally, a multi-line phone system will be beneficial to any business answering high volumes of external calls on a daily basis.