Many companies using Avaya may not realise they can integrate end-to-end compliant call recording and advanced analytics into ...

Cardiff Council takes PSTN switch-off as opportunity to rethink school communications, writes Dan York, Local Government ...

The Securities and Exchange Commission fined four cybersecurity companies for downplaying to investors the impact the 2020 ...

Interoperability difficulties continue to require third-party intervention.

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.

With the Avaya Experience Platform as its core platform, this demonstration shows how AI can not only unify data across a connected business ecosystem, but use those analytics to perform complex ...

As the world’s largest tech event got underway in Dubai, Avaya LLC announced it would implement an AI-based virtual assistant for Dubai Police. One of the things I like about GITEX is that it ...

Solution integrates real-time translation and conversational AI tools with an Avaya Experience Platform ... the solution is seamlessly integrated into core business, customer experience, and ...

“The open APIs present in Avaya Experience Platform enabled us to integrate what we call the Transcom Translation framework. This means that, when deployed, the solution is seamlessly integrated into ...

A hotel phone system must support guests, office staff and receptionists. This infrastructure usually requires particular ...