There are different ways companies can help their customers. It’s pretty cool how many options there are now but it all starts with a great customer support. Let’s check out different types of ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Elon Musk joined Donald Trump on a call with Volodymyr Zelensky on Wednesday, in a further sign that the world’s richest man ...

If you see a random number calling you, the likelihood is you feel anxiety rise deep within you, your hand whizzes out to ...

A man from Chester has been jailed after police conducted a drugs raid at his home in Sherbourne Avenue. Tahir Ahmed has been ...

The man was shouted at by the group, one of who was armed with a baseball bat. After he retreated back into the house, the ...

A 13-year-old boy was taken to hospital with serious injuries after being attacked from behind and knocked unconscious in Derbyshire – with another teenager arrested following the incident.

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

We provide free, accurate and market competitive valuations for property letting and sales. With a widespread exposure across ...