Elon Musk joined Donald Trump on a call with Volodymyr Zelensky on Wednesday, in a further sign that the world’s richest man ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Just me? However, should you be one of the brave people who does dare answer the phone in this day and age, heed this warning ...

While your Samsung Galaxy Watch 6 is great for tracking your health and fitness goals, you can also use it to make calls.

A man from Chester has been jailed after police conducted a drugs raid at his home in Sherbourne Avenue. Tahir Ahmed has been ...

Men pushed fireworks through the letterbox of a home in Gloucester. Investigating officers from Gloucestershire Police are ...

A 13-year-old boy was taken to hospital with serious injuries after being attacked from behind and knocked unconscious in Derbyshire – with another teenager arrested following the incident.

A difficult and distressing day of evidence heard of errors and mix-ups in the care provided to Dan Kay before he died ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...