Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers.

At DFW International Airport, American will operate nearly 20 Argus Air XS electronic gates, which will allow employees to ...

Jet fuel prices are soaring and checked baggage fees are on the rise, but for fans of California wine country, Southwest Airlines has a deal for you. Beginning April 24, San Diego’s largest airline ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

A strike by Lufthansa pilots is taking place on Tuesday April 14.

If you've ever spent your morning commute daydreaming about starting afresh with your career, this feature is for you. Each ...

Flight attendants who tested positive for meth and cocaine returned to duty too soon, the FAA alleges.

The answer isn't as simple as it seems.

To coincide with its new Santa Rosa service, the airline is rolling out Sip and Ship, a program that lets eligible travelers ...

Jet2 has issued a safety warning that applies to all passengers flying with the airline. The low-cost carrier has urged ...

Passengers flying out of wine country on the airline will be able to check a case of wine for free starting April 24 ...

The airline confirmed that while services remain active, travellers should expect changes and delays, with flexibility measures introduced to ease disruptions ...