Telstra today delivered a handful of fixes and updates to its BigPond broadband services, providing faster shaped speeds, transferable email addresses, free customer service calls and up to 15 free ...

Telstra may not be at the TicketMaster level, let's be fair, given they can and do provide a high-speed mobile network with greater regional reach than other carriers. Yet, there's no doubt that ...

David Glance does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...

Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume. MICHAEL BRISSENDEN: The CEO of Telstra was up early this morning to apologise to millions of customers ...

MARK COLVIN: David Taylor who's here now with today's business and finance. Telstra making headlines for all the wrong reasons tonight. What's the news? DAVID TAYLOR: That's right, Mark. Telstra's ...

Telstra claims its customers will receive better customer service after Australian call centre jobs in its Sensis advertising and directories business are outsourced to India and the Philippines.

Telstra is hoping to become more "digitally intimate" with its customers, following the opening of its newly revamped Sydney headquarters and flagship store. "We wanted to create a different ...

Telstra has issued a formal apology to affected customers after phone numbers, names and home addresses contained in spreadsheets were found online during a Google search. SMS Broadcast owner, Lee ...

Telstra has created a business unit to develop digital applications and appointed a new customer service chief as it prepares for life under the national broadband network (NBN). "These appointments ...

Don't miss out on the headlines from Rockhampton. Followed categories will be added to My News. A well-known community figure on the Capricorn Coast, Mr Dorey has written a letter to the editor ...

It’s also not a whinge because a whinge suggests an unjustified complaint. Rather, this is a tale about and on behalf of ordinary people — those all over the country who feel powerless and stressed ...

A Telstra customer has been called "arrogant" and told to "put his a** on his face" after asking a representative if he could be transferred. In a call that included insults and childish mimicry, ...