The airline has invested $14 billion in employee-facing technology over the past decade to improve customer service, ...

To dig a bit deeper into why United went with Starlink, what that rollout will look like and what it means for passengers and crew, we talked to United's Chief Customer Officer Linda Jojo.

Brett Hart; Executive Vice President, General Counsel, Secretary; United Airlines Holdings Inc Linda Jojo; Executive Vice President, Chief Customer Officer; United Airlines Holdings Inc Andrew ...