As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2, as part of its ongoing customer service transformation activity, has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support ...

Virgin Media O2 has reported Q3 revenue of £2.7 billion (€3.2bn), down 2.7 per cent YoY – primarily attributed to handset revenue decline offsetting stable consumer service revenues underpinned by ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...