Online communities can boost customer service, connect employees, or link partners and vendors to a business. In other words, they are spaces for managing relationships, which is Salesforce’s forte.

Salesforce has introduced pre-packaged themes into its Community Cloud offering, giving companies greater creative control over their community portals. Through its Lightning user experience framework ...

Today, a range of consumer-driven services like Facebook, TripAdvisor, Pinterest and Twitter are helping brands drive revenue by allowing people to “click to buy” directly within the community.

5 Requirements for Effective Self-Service Data Preparation Looking to spur adoption of analytics services in the cloud, Salesforce today unveiled a version of its ...

Salesforce updated its Community Cloud with its Lighting user interface and a bevy of new features for personalization, search optimization, themes and recommendation. Lightning Customer Communities ...

Salesforce.com today enhanced its Community Cloud with Lightning Bolt, a framework that helps companies launch customer-facing websites that address the particular needs of their industries and ...

Customers of Salesforce’s Community Cloud will soon be able to add their own buy buttons. The Community Cloud allows businesses to build sites where customers can interact with the company and with ...

Salesforce.com, Inc. has added eCommerce functions to its Community Cloud via drag-and-drop Lightning Components, making it possible to display a “Buy Button” on any of its online communities.