Dec 18 (Reuters) - An inquiry into Optus's emergency services telephone number outage in Australia, which resulted in two deaths, revealed a series of failures during a firewall upgrade that left ...

STORY: Optus blamed a departure from 'established processes' on a network upgrade for last week's emergency calls outage in Australia. It said it led to a technical failure which disrupted emergency ...

SYDNEY (Reuters) -Optus, Australia's No. 2 telecom carrier, said on Sunday that a departure from regular processes on a network upgrade sparked a technical failure that disrupted emergency call ...

Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to ...

Optus has released a much-anticipated review into September's network failure that left hundreds of people unable to reach Triple Zero (000) and was linked to two deaths.

MELBOURNE, Australia (AP) — Australia on Monday foreshadowed changes to the country’s telecommunications industry after a major company’s failure to connect hundreds of emergency calls last week was ...

Optus network customers have reported more emergency triple-0 call failures outside the hours of recently confirmed outage periods in September. Those outages resulted in hundreds of emergency calls ...

Australian phone company Optus will implement any recommendations from an independent review, Chief Executive Officer Stephen Rue said, after an emergency call outage that resulted in at least two ...

Greens senator Sarah Hanson-Young has slammed Optus’ “culture”, accusing it of putting “profits ahead of safety and its customers” after the embattled telco released findings of an independent probe ...

Optus has been crowned the global king of social media customer service at the international contact centre awards in Las Vegas. The telco nabbed two prizes at the event: best use of social media ...