Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

The present publication provides for the first time information and guidance for defining and implementing quality assurance programmes covering the entire life-cycle of software important to safety.

Creating high quality products keeps your customers loyal and your employees engaged. You can create a quality assurance program by defining standards and outlining the steps necessary to achieve them ...

One does not simply forget the incident involving CrowdStrike in 2024. Eight and a half million systems crashed, which resulted in canceled flights, disrupted hospitals, frozen media and broken public ...

In an age where software drives nearly every aspect of daily life, ensuring its quality at scale has never been more essential. In 2024 alone, global IT spent over $5.1 trillion in expenditures, and ...

With the advent of generative AI, AI applications are transforming and reshaping various industries and changing how people work. Software development is no exception. San Francisco- and Tokyo-based ...