Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a crazily lit-up switchboard, wearing headphones and directing phone calls wherever they need to go.

Is your pay TV provider listening to you—not eavesdropping, that is, but feeling your pain? In what is now a highly competitive, fast-evolving market, it’s imperative that pay TV companies—cable, ...

From Zoom meetings to high-definition (HD) video streaming and everything in between, consumers today depend on their mobile phones more than ever before. To understand how mobile usage has evolved ...