Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

It’s not just you: More U.S. customers than ever before report experiencing product and service problems. Subscribe to read this story ad-free Get unlimited access to ad-free articles and exclusive ...

For many hospitals, recording phone calls with patients about complaints or payment issues can promote better customer service, according to a report from National Patient Account Services. Having the ...