This chapter is concerned with customer service and the rather elusive issue of quality. The term quality presents a number of complexities, starting with the basic idea that it is a form of utopian ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Customer service is the support organizations offer to customers before, during and after purchasing a product or service. When customer service is executed correctly, the organization's ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...