TROY, Mich.: 27 June 2024 [Updated: 27 March 2025] — In its inaugural year incorporating franchise dealership repair visits with the Voice of the Customer (VOC) data to create a more expansive metric ...
A New York Times health reporter explains what makes a good study, and how she knows which papers merit an article.
J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...
TROY, Mich.: 18 Jan. 2024 — While younger wireless customers typically have higher phone usage than older customers, they also experience more network problems, according to the J.D. Power 2024 U.S.
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