Customer relationship management (CRM) systems help businesses collect data and track interactions with their customers and prospects. This data comes from a variety of sources, including website ...

"We offer the power of Web services, but totally online--no software, no hardware," says Marc Benioff, president and CEO of Salesforce.com and a former Oracle executive. "When all is said and done, ...

Microsoft's move into on-demand CRM has prompted speculation over whether it will also introduce a similar offering for ERP Microsoft will announce Tuesday that Dynamics CRM Online, the ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

At a time when consumers can order their groceries, trade stocks and buy a car online, it's no surprise that the other side of the sales spectrum is moving online as well. Processing Content Sales and ...

Nutshell reports that selecting a user-friendly CRM is vital, as usability impacts adoption and productivity more than features alone.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Tiago Paiva, CEO and founder of Talkdesk (Photo By Paul Chinn/The ...

Discover the four types of CRM software available and learn how to choose the right one for your business needs. Explore key considerations and features to make an informed decision. All customer ...

In today’s competitive business environment, customer relationship management (CRM) systems play a critical role in helping ...

A healthcare CRM is customer relationship management software specifically designed for use in the healthcare or pharma industry. Doctor’s offices, clinics and hospitals use these specialized CRM ...

“Our 1-week rollout for Epicor, DMSI, and Infor gets sales online immediately—integrating customer data, catalogs, order history, and status tracking while preserving ERP pricing and availability. ” — ...

REDMOND, Wash., July 23, 2012 /PRNewswire/ -- Microsoft Corp. (Nasdaq "MSFT") today announced the availability of the Microsoft Dynamics CRM Online Trust Center, a website that provides in-depth ...