(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

A family alleges American Airlines tried to force them to pay roughly $30,000 to change their itinerary after the airline switched the family's return ticket to leave from an airport in another ...

Evidence of American's new emphasis on customer offerings manifested in February, when the airline created a standalone customer-experience organization. Photo Credit: American Airlines With a slew of ...

Fort Worth, Texas-based American Airlines has the second-best passenger loyalty program in the world and best in North ...