The 911 SAVES Act is an important step in recruiting new people. “The biggest difference that makes is the classification of emergency communications professionals as a public safety person.

There's now the ability for 911 dispatchers to see what's happening on a scene by using the caller's cellphone camera. It's already being used to save lives and catch criminals in the act.

KTLA 5's Samantha Cortese has more after the girl, 17, was rescued in Casitas Springs in unincorporated Ventura County at about 3 a.m. May 9. KTLA 5's Samantha Cortese has more after the girl, 17 ...

Donna Lane, a 911 dispatcher at the Southold Police Department is being credited with saving a family of five whose Mattituck home was on fire. "I'm not a hero, I’m a human” explained Lane.

LOUIS — Answering the call: a new 911 dispatch center broke ground Thursday in St. Louis to save more lives ... which will act as a 911 dispatch center. For the first time ever, it'll house ...

It allows dispatchers to video chat 911 callers, giving them an inside look at fire and medical emergencies before crews arrive. On Thursday, KENS 5 exclusively covered an emotional reunion ...

DAYTONA BEACH, Florida (WSVN) — A woman being held hostage made a clever call to 911 that ultimately saved her life. When people have an emergency, three numbers are commonly dialed. But the way ...